Payments & subscription

This iPhone

Free, Base, and Base Plus on this iPhone are bought with Apple In-App Purchase. The paywall lists Free, then Base, then Base Plus. FitLumina does not store your card number.

An Apple subscription on this iPhone follows the Apple ID that bought it. Restore purchases uses that Apple ID.

Free

Free includes Lumina Quick Plan offline, up to 2 new plans in a 7-day window, Simply Build and Simply View, the exercise library, workout logging, history view, and Learn.

Base

Base is the monthly plan (currently $7.99 USD). It adds unlimited plans, macros, the barcode scanner, XP, streaks, achievements, and offline Coach. A yearly price can show on the paywall.

Base Plus

Base Plus is the monthly plan (currently $11.99 USD). It includes Base and adds Lumina voice, describe-your-plan, and the nutrition label scanner. You do not run Base and Base Plus as two Apple charges.

Trial

When Apple offers it, a new subscription can start with a 7-day free trial, then the price on the paywall. Cancel in Apple subscriptions before the trial ends to avoid the charge. The trial is the evaluation period.

Restore purchases

Settings → Billing → Restore purchases asks Apple for a plan this Apple ID already bought. You are not charged again for that plan.

Cancel

Cancel or change an Apple subscription on this iPhone: Settings > [your name] > Subscriptions (your Apple ID). You can also open https://apps.apple.com/account/subscriptions. Settings → Billing in the app can open Apple subscriptions.

Canceling stops future renewals. Access usually lasts until the period already paid. Cancel is not a cash refund.

Refunds

Apple handles refunds for App Store purchases at https://reportaproblem.apple.com. FitLumina does not offer a separate cash refund on top of Apple.

For a billing error, email Fitlumina@outlook.com and include the email on your account.

Existing website subscribers

If this account already has a website subscription, manage it on fitluminaapp.com through the Stripe customer portal. Sign in on the website and open Settings → Manage billing to change plan, update a card, cancel, or view invoices. Canceling stops future renewals. Access usually lasts until the period already paid. Cancel is not a cash refund. Paid website subscription periods are non-refundable, except where a law that cannot be waived requires otherwise, or when we correct a clear billing error (a duplicate charge or the wrong plan). Email Fitlumina@outlook.com and include the email on the account. The website is not how this iPhone buys Free, Base, or Base Plus.

People who bought the legacy one-time unlock ($1.99) keep permanent Base access (lifetime core) without the Base subscription. They can upgrade to Base Plus on this iPhone with Apple In-App Purchase. Base Plus stays a separate Apple subscription. That old unlock is not a new purchase path. Lifetime core stays on the account after Base Plus. Leaving Base Plus later returns them to lifetime core, not to a Base monthly plan.

Google Play seat

If this account already billed on Google Play, manage that seat in Google Play or at fitluminaapp.com. That seat is not an Apple purchase and is not how this iPhone buys Free, Base, or Base Plus.

Delete training data

Settings → Account → Delete training data clears profile, plans, and workouts on this device and returns you to setup. It does not cancel an Apple subscription, does not refund you, and does not sign you out.

Delete personal data

Delete personal data is separate. It removes the login and training history and signs you out. The purchase record can remain, as the in-app confirmation says. On this iPhone: open the Settings tab (it is not a Profile tab), open Account, choose Delete personal data, type DELETE, and confirm.

Support

Billing questions: Fitlumina@outlook.com.